Support
Need help with PDOS applications, inquiries, account access, or general MFA services? Use any support channel below.
Before you contact us
MFA support is not an emergency service and response times vary by request volume and timezone. For immediate danger, contact local emergency services or the relevant government authority.
Get help online
Direct contact details
- Email: ministry.foreignaffairs@mcgi.org
- Phone: +61 466 836 870
- Phone (PH): +63 995 660 6805
Common questions
I cannot sign in
Check that you are using the same MCGI Hub, Google, Apple, or local-account method used when the account was created. If access remains blocked, submit an inquiry with the account email or username.
Where can I track an application or inquiry?
Sign in and open your dashboard. Your application and inquiry histories show their current status and latest update.
How do I install the app?
Use the official App Store or Google Play link shown in the site footer. On supported browsers, you can also add the web app to your home screen.
How do I download or delete my data?
Open Account Deletion, sign in, and download your data before completing the permanent deletion confirmation.
Legal and privacy information
For privacy and policy concerns, email privacy@mfa.mcgi.org or review our Privacy Policy and Terms of Service.